Resume
Seasoned business professional and self-starter with experience as both a business owner and as an employee in Fortune 500 corporate environments, and with a history of exceeding company goals. I attribute much of my success to a dedication to serving customers, my strong business acumen, and my superior problem solving, analytical, and organizational skills.
Work
Experience
2023 - Present
Customer Experience Mobile Expert (part-time)
-
Top sales associate responsible for selling products and services in telecommunications and training.
-
Troubleshoot, resolve, tech support for products and devices.
2022 - Present
E-Commerce Seller (Self-Employed)
-
Resale of branded products via third party online platform (eBay, Postmark, Facebook Marketplace).
2021 - 2022
Reverse Mortgage Processor Specialist
-
Key collaborator in building Mutual of Omaha’s Reverse Mortgage program, helping establish key processes and organizational requirements.
-
Proactively identified and developed alternative credit history solutions for elderly customers experiencing credit issues.
-
Approved loan applications based on analysis of customer creditworthiness and provided customers with detailed financial advice to improve credit scores.
-
Developed and maintained relationships with customers, lenders and other third parties.
2019 - 2021
Senior Processor Relationship Manager
-
Responsible for building customer relationships and guiding customers through loan approval process from start to finish.
-
Analyzed applicants' credit histories and determined feasibility of granting loans, including the identification of alternative credit history information
2016 - 2019
Senior Processor Relationship Manager
-
Responsible for driving loan processing activities across various departments to achieve timely, accurate, and fair proceeding.
-
Coordinated closing process with attorneys, title companies, and realtors, sellers, and other third parties.
Education
Skills
& Expertise
-
Banking 13+ year with focus on consumer lending/ mortgage
-
Customer centric delivery of products
-
Stakeholder management
-
Business Analysis
-
Business and Development
-
Project Planning
-
LOS/POS, Encompass
-
Roadmap/Journey map
-
CX/ UX Design
-
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)